Our team replies in Arabic and English.
Send us a message
Write to us and we will come back to you on the email or number you leave below.
What should you include in a support message?
For an existing order, include the order number shown in the app, your city, the service and a description of the issue. For an app problem, tell us your phone type and which step stopped working. If a screenshot helps, hide personal details unrelated to the issue. Never send your password or a sign-in code.
Asking before sending a gift to Syria?
Tell us the recipient’s city, the kind of gift and the date you have in mind. The team can confirm coverage and availability and explain the quote and payment method before you transfer money. A prepaid gift order has a different payment flow from a local cash-on-delivery order.
Which channel fits your question?
International support line
The UAE number, for anyone contacting us from outside Syria — the right one for gift orders and for arranging the transfer before you send.
Support line in Syria
The Syrian number, for delivery, Jawlaha Box errands and cleaning inside Latakia and Homs, and for anything wrong with an order in progress.
The same Syrian number on WhatsApp — easiest for sending a transfer receipt or a photo of the problem.
For complaints and questions that need attachments or a longer explanation, and for account and data deletion requests.
Where we operate
Food delivery, the grocery, pet and beauty storefronts, Jawlaha Box errands and hourly cleaning all run in Latakia and Homs. Gifts reach recipients in most Syrian cities and can be sent from anywhere in the world.
تفضّل العربية؟ اقرأ هذه الصفحة بالعربية