Frequently asked questions

Yes. With Order from UAE, send product links, sizes and quantities through the app. The team reviews the approved store, availability and shipping quote before your first 50% payment by transfer. The balance is paid in cash on delivery in Syrian pounds. Shipping may take around 15 days or more, without a guaranteed arrival date. Glass and fragile items are excluded. This differs from Gifts, where products are purchased locally in Syria.

Jawlaha is a Syrian delivery and services platform. Inside Syria it does food delivery from local restaurants, orders from grocery, pet and beauty shops, errands and personal shopping through Jawlaha Box, and home cleaning by the hour through Jawlaha Clean. Food, shops and Box are cash on delivery; Clean is paid in cash after the service or prepaid by transfer. From outside Syria, Jawlaha Gifts lets you send groceries and gifts to people at home, prepaid by money transfer. It also sources products from SHEIN, Trendyol and other approved UAE stores for shipment to Syria after team review.

Food delivery, Jawlaha Box and Jawlaha Clean are live in Latakia and Homs, with Damascus coming soon. Jawlaha Gifts is different: it already delivers to Damascus and to recipients across Syria, with the recipient’s city confirmed order by order.

No. Alongside restaurants, cafes and bakeries, the app now gives grocery shops, pet-supply shops and beauty shops a tab of their own — you browse the shop, add items to a basket and pay cash on delivery, exactly as with a restaurant order. Those tabs are new, and shops are being added in Latakia and Homs as they join.

Through Jawlaha Gifts. In the app you choose the items and the shops inside Syria, plus the recipient’s name, address and phone number. Our team sends you one all-inclusive quote in Syrian pounds, you pay by money transfer, and a Jawlaha driver buys everything and delivers it to their door.

Jawlaha Gifts currently accepts prepaid money transfers rather than card payments. Check the transfer method and recipient details with our team before sending money. We begin fulfilment only after confirming receipt of the transfer.

Groceries and food baskets — rice, oil, sugar, bread, vegetables, meat and everyday staples — as well as flowers, cakes and sweets, chocolate, clothing, perfume, electronics, toys, or anything else available locally. You can also sponsor a basket or a gift for a family in need, and send for occasions like Eid, Ramadan, weddings, engagements, a newborn, a birthday or a graduation.

Yes. Jawlaha Clean has a prepay option for exactly this: book the cleaning for their address, choose to pay in advance by money transfer, and send us the transfer number and a photo of the receipt. Nothing is owed by anyone at the door once the work is done.

Cash on delivery — it is the only payment method for restaurant orders and Jawlaha Box. There are no cards and no online payment. Each order is from a single restaurant, and there is a maximum order value of 1,000,000 SYP.

Jawlaha Box is an errand and personal-shopping service inside your city. A Jawlaha driver buys what you need from anywhere that is not a restaurant already on Jawlaha — a pharmacy, a grocery, a bakery, a butcher, a hardware shop — or runs an errand such as collecting documents or dropping something off. You set a maximum budget and pay the actual purchase amount plus a service fee, in cash.

Yes. The Jawlaha app is on both Google Play and the App Store. Jawlaha Gifts, Jawlaha Box and Jawlaha Clean all run through the app.

Arabic and English. You can write to us in either, and the same team handles the order from the first message to the delivery.

Yes, wherever we can. It means less noise on the street and less pollution in the air of the cities we work in. It is a deliberate choice, not a coincidence.

Contact us through the contact page or from inside the app, quoting the order number, and our support team will pick it up.