Send gifts to Syria from anywhere in the world

Why payment is by transfer, not by card

Because card rails do not reliably reach Syria. A transfer through an exchange office or Western Union is the route that actually gets funds into the country and into the hands of the team who will do the buying.

It is the same reason everything inside Syria is cash on delivery: we use the payment method that works rather than the one that looks modern. It is also why we ask for the transfer number and a photo of the receipt — they are what ties your payment to your order, and nothing starts until we have confirmed them.

And if the order cannot be fulfilled?

Every order is quoted individually by our team before you pay, and the quote can be affected by what is actually available in the shops and at what price.

If an order cannot be fulfilled after payment, or a paid order is cancelled, we refund the amount you paid less the non-refundable service fee, via the same transfer method you paid with, within up to seven business days — and you can follow the refund status in the order details.

You do not have to know the person receiving it

A lot of what we carry is not a gift in the usual sense: a food basket for a family going without, or help reaching someone you have never met — sadaqa that arrives at a door instead of passing through intermediaries.

You decide what to send and to which area, and we handle the buying and the handover inside Syria as if you were there yourself.

We deliver on electric bikes

We use electric bikes for delivery wherever we can: less noise on the streets of the cities we work in, and less pollution in their air.

It is a deliberate choice on our side. It costs you nothing — it just means your gift arrives a little more quietly and a lot more cleanly.

A team that speaks your language

The Jawlaha team works in Arabic and English. Write to us in either, and the same person follows your order from the first message to the moment it is handed over.