Germany holds the largest Syrian community in Europe. Most of it arrived after 2015 — which means most of it has now spent close to a decade here: children who started school in Germany and are finishing it, parents who learned the language at forty, families who rebuilt from nothing in Berlin, Hamburg, Cologne, Munich and a hundred smaller towns. The distance is no longer new. It has just become normal, which is its own kind of difficult.
What has not become normal is not being able to do the small things. You can call your mother every day and still not be able to carry the shopping up her stairs. Jawlaha Gifts is built for exactly that gap: you choose the items and the shops from Germany, and someone on the ground in Syria does the part you cannot do from here — buys them, carries them, and puts them in her hands.
It also works when what is needed is not a gift at all. A great many orders from Germany are groceries: rice, oil, sugar, bread, vegetables, meat — a month of staples for parents living on a pension that no longer stretches. You send the basket, not the money, and you know exactly what arrived.
And plenty of orders from Germany are for people the sender has never met. Sponsoring a food basket for a family going without is one of the most common things we carry — sadaqa that arrives at a specific door, bought locally, handed over by a person.
How it works
Choose what to send
In the Jawlaha app, pick the items and the shops inside Syria to buy them from, plus the recipient’s name, address and phone number — and a note for the occasion if you want one.
We send you one quote
Our team reviews the order and sends you a single all-inclusive price in Syrian pounds covering the items, the service and the delivery.
Pay by money transfer
Transfer the amount through Al Haram Al Fouad exchange or Western Union, then send us the transfer number and a photo of the receipt.
We buy it and deliver it
Once the transfer is confirmed, a Jawlaha driver buys everything from the shops and hands it to your family at their door inside Syria.
The price comes in Syrian pounds
You are thinking in euros; the quote comes to you in Syrian pounds, because that is what the shopping and the delivery are actually paid in. Our team sends you one all-inclusive figure before you transfer anything, so you know the total before you commit.
Paying by money transfer
Payment is by money transfer — through Al Haram Al Fouad exchange or Western Union. When we send your quote we confirm exactly how to send it from Germany and what details you need. Nothing starts until the transfer is confirmed.
Occasions that matter from Germany
Eid al-Fitr and Eid al-Adha
The two moments the distance is felt hardest. Sweets, new clothes for the children, or a full holiday food shop delivered before the Eid morning.
Ramadan
A month of staples delivered at the start, so nobody is calculating what they can afford at iftar. One of our most-sent orders from Germany.
Syrian Mother’s Day, 21 March
Not the German one in May — Syria marks Mother’s Day on 21 March, and it is the single busiest gifting day in the country. Flowers, cake or a gift, arriving on the right date.
A wedding or a newborn you cannot attend
The hardest ones. A gift arriving on the day says you were counted among the guests even though the visa did not come through.
What you should know before you send
You are wiring money to a distant country for someone you love. Here are straight answers to the questions in your head right now.
Why payment is by transfer, not by card
Because card rails do not reliably reach Syria. A transfer through an exchange office or Western Union is the route that actually gets funds into the country and into the hands of the team who will do the buying.
It is the same reason everything inside Syria is cash on delivery: we use the payment method that works rather than the one that looks modern. It is also why we ask for the transfer number and a photo of the receipt — they are what ties your payment to your order, and nothing starts until we have confirmed them.
And if the order cannot be fulfilled?
Every order is quoted individually by our team before you pay, and the quote can be affected by what is actually available in the shops and at what price.
If an order cannot be fulfilled after payment, or a paid order is cancelled, we refund the amount you paid less the non-refundable service fee, via the same transfer method you paid with, within up to seven business days — and you can follow the refund status in the order details.
You do not have to know the person receiving it
A lot of what we carry is not a gift in the usual sense: a food basket for a family going without, or help reaching someone you have never met — sadaqa that arrives at a door instead of passing through intermediaries.
You decide what to send and to which area, and we handle the buying and the handover inside Syria as if you were there yourself.
We deliver on electric bikes
We use electric bikes for delivery wherever we can: less noise on the streets of the cities we work in, and less pollution in their air.
It is a deliberate choice on our side. It costs you nothing — it just means your gift arrives a little more quietly and a lot more cleanly.
A team that speaks your language
The Jawlaha team works in Arabic and English. Write to us in either, and the same person follows your order from the first message to the moment it is handed over.
Talk to a human before you send
The first gift is always the hardest one. Write to us in Arabic or English and we will walk you through every step before you pay anything.
Where your gift arrives inside Syria
Jawlaha Gifts delivers to recipients across Syria. These cities have pages of their own, and the recipient’s city is confirmed with you order by order.
Distance does not have to mean absence
Choose what to send, and we take care of the rest inside Syria.
Get the Jawlaha appGet the Jawlaha app
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Frequently asked
How do I send a gift to Syria from Germany?
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Can I pay in euros?
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Can I send groceries rather than a gift?
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Which Syrian cities can you deliver to from Germany?
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Sending from somewhere else?
the USA · the UK · the Netherlands · Saudi Arabia · the UAE · Qatar · Kuwait · Egypt