Britain’s Syrian community is older and quieter than Germany’s. Families who came for university in the eighties and nineties and never went back. Professionals settled around London, Manchester and Birmingham. A smaller resettlement intake spread deliberately across towns rather than concentrated in cities. It is a diaspora that is well established rather than newly arrived — which changes what people send.
From the UK, more of what we carry is for parents and grandparents than for children. The person you are sending to is often elderly, often living alone or with one relative, and often the one who insists on the phone that they need nothing. A delivered food shop settles that argument in a way that a transfer never does: you are not sending money they will refuse or spend on someone else, you are sending the shopping, already bought and already at the door.
The other thing that comes up from the UK is distance within families. Cousins in Syria you have not seen since childhood, an aunt whose address you have to ask someone for. You do not need to reconstruct any of it — the recipient’s name, address and phone number are enough, and our team handles the rest on the ground.
Only two hours behind Syria for most of the year, the UK is one of the easier corridors for actually talking things through: you can send a question in the morning and have an answer before lunch.
How it works
Choose what to send
In the Jawlaha app, pick the items and the shops inside Syria to buy them from, plus the recipient’s name, address and phone number — and a note for the occasion if you want one.
We send you one quote
Our team reviews the order and sends you a single all-inclusive price in Syrian pounds covering the items, the service and the delivery.
Pay by money transfer
Transfer the amount through Al Haram Al Fouad exchange or Western Union, then send us the transfer number and a photo of the receipt.
We buy it and deliver it
Once the transfer is confirmed, a Jawlaha driver buys everything from the shops and hands it to your family at their door inside Syria.
The price comes in Syrian pounds
You think in pounds sterling; the quote comes to you in Syrian pounds, because that is what the shopping and the delivery cost there. You get one all-inclusive figure before you transfer anything.
Paying by money transfer
Payment is by money transfer — through Al Haram Al Fouad exchange or Western Union. When we send your quote we confirm how to send it from the UK and what details you need. Nothing starts until the transfer is confirmed.
Occasions that matter from the UK
Eid al-Fitr and Eid al-Adha
Sweets, clothes for the children, or the full holiday shop arriving before Eid morning rather than during it.
Ramadan
The month’s staples delivered at the start, particularly for elderly parents managing on their own.
Syrian Mother’s Day, 21 March
Not the British one in March that moves with Lent — Syria’s is fixed on 21 March. Flowers or a cake arriving on the right date.
Just because it has been a while
The most common non-occasion order we take from the UK. Nothing to mark, nothing to celebrate — just something arriving that says you were thinking about them today.
What you should know before you send
You are wiring money to a distant country for someone you love. Here are straight answers to the questions in your head right now.
Why payment is by transfer, not by card
Because card rails do not reliably reach Syria. A transfer through an exchange office or Western Union is the route that actually gets funds into the country and into the hands of the team who will do the buying.
It is the same reason everything inside Syria is cash on delivery: we use the payment method that works rather than the one that looks modern. It is also why we ask for the transfer number and a photo of the receipt — they are what ties your payment to your order, and nothing starts until we have confirmed them.
And if the order cannot be fulfilled?
Every order is quoted individually by our team before you pay, and the quote can be affected by what is actually available in the shops and at what price.
If an order cannot be fulfilled after payment, or a paid order is cancelled, we refund the amount you paid less the non-refundable service fee, via the same transfer method you paid with, within up to seven business days — and you can follow the refund status in the order details.
You do not have to know the person receiving it
A lot of what we carry is not a gift in the usual sense: a food basket for a family going without, or help reaching someone you have never met — sadaqa that arrives at a door instead of passing through intermediaries.
You decide what to send and to which area, and we handle the buying and the handover inside Syria as if you were there yourself.
We deliver on electric bikes
We use electric bikes for delivery wherever we can: less noise on the streets of the cities we work in, and less pollution in their air.
It is a deliberate choice on our side. It costs you nothing — it just means your gift arrives a little more quietly and a lot more cleanly.
A team that speaks your language
The Jawlaha team works in Arabic and English. Write to us in either, and the same person follows your order from the first message to the moment it is handed over.
Talk to a human before you send
The first gift is always the hardest one. Write to us in Arabic or English and we will walk you through every step before you pay anything.
Where your gift arrives inside Syria
Jawlaha Gifts delivers to recipients across Syria. These cities have pages of their own, and the recipient’s city is confirmed with you order by order.
Distance does not have to mean absence
Choose what to send, and we take care of the rest inside Syria.
Get the Jawlaha appGet the Jawlaha app
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Frequently asked
How do I send a gift to Syria from the UK?
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My parents say they do not need anything — should I send money instead?
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I do not have my relative’s full address — can you still deliver?
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Which Syrian cities can you deliver to from the UK?
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Sending from somewhere else?
Germany · the USA · the Netherlands · Saudi Arabia · the UAE · Qatar · Kuwait · Egypt