Giving from abroad usually means giving to an organisation and trusting the chain. That works, and it is not what this is. This is the smaller, older thing: buying food for a household that needs it and having someone put it in their hands.
You decide what goes in the basket and roughly where it should go. Jawlaha buys it in that city at local prices and a driver delivers it. There is no warehouse, no shipping, no conversion loss between what you paid and what arrives — the whole amount goes into shopping and the delivery of it.
People sponsor for all the usual reasons: sadaqa, zakat, the memory of someone, or simply because a family was mentioned and the mention stayed with them. You do not need to know the household personally, and the sender’s name is not attached to the delivery unless you ask for it to be.
What a sponsored basket usually holds
How it works in practice
Tell us what you want to sponsor and the area. Our team puts the basket together, sends you one all-inclusive price in Syrian pounds, and once the transfer is confirmed a driver buys everything and delivers it. If you would rather the delivery be anonymous, say so in the order and it is handed over without your name.
How it works
Choose what to send
In the Jawlaha app, pick the items and the shops inside Syria to buy them from, plus the recipient’s name, address and phone number — and a note for the occasion if you want one.
We send you one quote
Our team reviews the order and sends you a single all-inclusive price in Syrian pounds covering the items, the service and the delivery.
Pay by money transfer
Transfer the amount through Al Haram Al Fouad exchange or Western Union, then send us the transfer number and a photo of the receipt.
We buy it and deliver it
Once the transfer is confirmed, a Jawlaha driver buys everything from the shops and hands it to your family at their door inside Syria.
What you should know before you send
You are wiring money to a distant country for someone you love. Here are straight answers to the questions in your head right now.
Why payment is by transfer, not by card
Because card rails do not reliably reach Syria. A transfer through an exchange office or Western Union is the route that actually gets funds into the country and into the hands of the team who will do the buying.
It is the same reason everything inside Syria is cash on delivery: we use the payment method that works rather than the one that looks modern. It is also why we ask for the transfer number and a photo of the receipt — they are what ties your payment to your order, and nothing starts until we have confirmed them.
And if the order cannot be fulfilled?
Every order is quoted individually by our team before you pay, and the quote can be affected by what is actually available in the shops and at what price.
If an order cannot be fulfilled after payment, or a paid order is cancelled, we refund the amount you paid less the non-refundable service fee, via the same transfer method you paid with, within up to seven business days — and you can follow the refund status in the order details.
You do not have to know the person receiving it
A lot of what we carry is not a gift in the usual sense: a food basket for a family going without, or help reaching someone you have never met — sadaqa that arrives at a door instead of passing through intermediaries.
You decide what to send and to which area, and we handle the buying and the handover inside Syria as if you were there yourself.
We deliver on electric bikes
We use electric bikes for delivery wherever we can: less noise on the streets of the cities we work in, and less pollution in their air.
It is a deliberate choice on our side. It costs you nothing — it just means your gift arrives a little more quietly and a lot more cleanly.
A team that speaks your language
The Jawlaha team works in Arabic and English. Write to us in either, and the same person follows your order from the first message to the moment it is handed over.
Talk to a human before you send
The first gift is always the hardest one. Write to us in Arabic or English and we will walk you through every step before you pay anything.
Where are you sending from?
Each country has its own page, with the transfer details and the occasions that matter from there.
You choose, we handle the rest
Tell us what to send, and we buy it in their city and deliver it to their door.
Get the Jawlaha appGet the Jawlaha app
Order faster, get exclusive offers, and follow your delivery step by step.
Frequently asked
Can I sponsor a basket for a family I have never met?
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Can the delivery be anonymous?
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Can I sponsor a basket during Ramadan specifically?
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Where does my money actually go?
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Other things people send
Send flowers to Syria · Send a cake to Syria · Send a food basket to Syria · Send a gift for Eid to Syria · Send a Ramadan food basket to Syria · Send chocolate to Syria · Send a wedding gift to Syria